FAQ


Q: How do I check the status of my order?

A: Upon placing your order, please allow up to 3 business days for your order to be processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once your order has been shipped, you will receive a tracking number for that order. You may also visit our website at any time and click on our Order Status page to find a real-time update on your shipment status. If you did not receive the order tracking number or did not find any updates under our Order Status page after 5 business days, please contact us immediately and we will do all we can to investigate.

Q: How long does shipping takes?

A: Our warehouses are located around the world. For domestic orders in the United States, it will normally take 14 to 21 business days. For International orders, please allow up to 30 days.

Q: Do you ship Internationally?

A: Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q: Why is shipping on free items £7.10?

A: As we do not charge you for the product itself we can not subsidise the shipping expenses as we do in the sale of our normal priced stock.  To provide a fuller understanding, this charge is made up as follows:

  • £2.50    Handling & Packaging
  • £1.00    Insurance
  • £3.60    Shipping (reduced to £1.50 for each additional item)
  • £7.10    TOTAL    (reduced to £5.00 for each additional item)

Q: Is your website secure with my personal information?

A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be used one-time only upon purchasing of your product(s). Then your credit card information will be purged.

Q: How do I order on your website?

A: Simply find the product you want and click the 'Buy Now' button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does Pedal Kingdom provide a quality guarantee for all the products being sold?

A: Absolutely! If you do not like the product or receive it damaged, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed!

Q: Do you offer a refund if I don't like the product?

A: Absolutely! We offer a full refund on your order if you don't like the product. Simply visit our refund policy page for complete details. If you have any additional questions that have not been addressed in this FAQ page, please contact us at support@pedalkingdom.com and we will get back to you as soon as possible.